CUSTOMER CARE

ABW GOALS:  We specialize in creating and teaching one-of-a-kind finishes.  Customer satisfaction is a must.  Our ultimate goal is not only to give you furniture & products you'll love, but the kind you can't wait to share with your friends & family.  Happy customers that return and refer others is what we are about!

Shipping & Return Policy:

Order Processing Times: We are packing ninjas! Once your order is entered, Wise Owl Paint works super hard to have your order packed to ship within 5-7 business days! Larger orders, such as first orders, can take a few days longer.  Sometimes Holidays, Promotions, New Product Releases, or Winter Storms can cause unforeseen delays. We are super impatient and hate delays too! Please know that we are trying our best to get your order out as soon as possible. Your order will ship via USPS or UPS depending on your selection at checkout OR the size of the package required. USPS normally delivers in 3-4 business days. UPS normally delivers in 4-5 business days. Occasionally, life throws a curveball and there are service interruptions far beyond our control. Perhaps a delivery truck broke down, or the weather has

caused some unexpected delays. We sincerely apologize for any delay, no matter how minor; if we could do anything to prevent them, we would!

Keep your eye on your email! We will send you an order confirmation when the order is placed, then we also send a shipping confirmation email with tracking as soon as your order ships. Please check that your email is correct when you place your order. When it’s extremely cold outside it becomes extra important to track your package closely so your products don’t freeze sitting outside on your porch! Watch your spam and junk folder as well; unfortunately, the confirmation emails sometimes land there.

 

Order Changes/Returns/Exchanges: Returns and exchanges are not permitted. All sales are final. However, if you have an issue with your delivery such as product damage, please make sure you email us within 5 business days of delivery at appleblossomway@gmail.com so we can work our magic to have things corrected right away for you! Make sure you include the order number, the exact issue including product name, colors, and quantity, as well as any photos of

damage (including any damage to the box) and how the products were packed/wrapped.

We are unable to make any changes to your order once it is submitted, so please verify the items in your order before checking out. We cannot combine orders or pull orders out of the queue because doing this often causes delays and costly errors.

We understand sometimes typos happen; if you accidentally enter an incorrect shipping address, please email us immediately so we can correct it for you before it ships. If your order has already shipped with the incorrect address, you will be responsible for the cost to reship and/or the cost of lost items.

 

Order Cancellations: If an order has not yet been packed, you can cancel an order by emailing appleblossomway@gmail.com  We will refund the product and shipping costs minus associated refund fees.  Please include the order number in the email. If your package has been packed, but has not left the building, it will be treated as a returned package. If the

package has already been shipped, we are unable to recall the package.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call or text us at

385-424-2597

or send us an email to:

appleblossomway@gmail.com

Salem, UT 84653

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REVIEWS

"Just picked up my first piece and I am in love!! Can’t wait to get more beautiful custom pieces I can have in my home, Chelsea does fantastic work!" - Stacy K. 

"Chelsea’s work is absolutely beautiful. The time she puts in, her attention to details and her creativity shows in each of her pieces. If you’re not sure what you’d like, she can help you figure it out. And it will turn out amazing!!"  - Kimberly S. 

"Chelsea does AMAZING work! I had purchased some good solid dressers and an entry table...but they were ugly and needed a makeover! That is where Chelsea steps in, does her magic and now I have gorgeous pieces that are beautiful and unique. I love them! I know I will be using her again in the future and I highly recommend her to everyone! Thank you Chelsea!!" -Tiffany S. 

FAQ

Return Policy:

 

Items purchased through Apple Blossom Way may not be returned. Contact us if any items come damaged and we will gladly help you get a replacement.

 

Do you provide International delivery?

Items purchased through Apple Blossom Way can only be shipped inside the U.S.